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We are currently hiring for the following positions:

Interested candidates please send their resume in English and Chinese, with their current and expected salary, to our Human Resources Department through hr@hkincubation.com. (All personal data collected will be used for recruitment purpose only, unsuccessful applications will be destroyed.)

Assistant Manager – Digital Customer Service


Job Highlights

  • 5-Day Work
  • Medical & Dental Insurance
  • Friendly Environment

Job Description

Job Responsibilities:

  • Passion and knowledge on how to enhance customer service experience on different social media platforms
  • Chatbot management, including dialog flow, conversation and user interface design
  • Develop and update handbook for social media platform user as on-going basis
  • Manage customers’ expectations via social media platform with professional manner
  • Assist to supervise the customer service team’s daily operation
  • Provide guidance and support to facilitate team members in service delivery and daily operations
  • Ad hoc project assigned by management

Requirements:

  • Undergraduate with at least 5 years relevant working experience
  • Solid experience in providing customer service via social media platform
  • Hands-on experience in chatbot management
  • Able to supervise and lead a team
  • Strong communication and interpersonal skills
  • Innovative and customer-oriented
  • Proficient in MS Office and Chinese Word Processing
  • Candidates with less experience may also consider as Senior Officer – Digital Customer Service

 

For application, please submit your resume, present and expected salary, by clicking “APPLY NOW”.


Personal data collected will be treated in the strictest confidence and handled confidentially by authorised personnel for recruitment-related purposes only.